Welcome to Morganmai Store’s FAQ section! We’ve compiled answers to the most common questions about our stylish women’s fashion, delivery services, and shopping experience. Whether you’re looking for information about our elegant cardigans, dresses, or blouses, or need help with your order, you’ll find the answers here.
About Morganmai Store
What kind of products does Morganmai Store offer?
We specialise in affordable, fashion-forward women’s clothing including:
- Timeless cardigans
- Elegant dresses
- Stylish shirts
- Comfortable T-shirts
- Versatile tops and blouses
What is Morganmai Store’s design aesthetic?
Our style blends contemporary fashion with timeless elegance. We focus on pieces that are both stylish and wearable, perfect for women who appreciate affordable quality with a fashion-forward edge. From office-appropriate shirts to special occasion dresses, our collections are designed to elevate your everyday style.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your website?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. Your data security is our top priority.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Please double-check your information and contact your bank if the problem persists. You’re also welcome to try a different payment method.
Shipping & Delivery
Where does Morganmai Store ship?
We ship worldwide to most countries, excluding some Asian regions and remote areas. During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Why is my package taking longer than expected?
While we provide estimated delivery windows, international shipments may occasionally experience delays due to customs processing or local delivery networks. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.
Do I need to pay customs fees?
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer. We include all necessary documentation to help facilitate smooth customs clearance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please see our full Returns Policy for details.
How do I initiate a return?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error. We recommend using a tracked shipping method as we cannot be responsible for lost return packages.
How long does it take to process my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item and place a new order. This ensures you receive your desired item as quickly as possible.
Product Care
How should I care for my Morganmai clothing?
Each item comes with specific care instructions on its label. In general:
- Cardigans: Hand wash or gentle machine wash, lay flat to dry
- Dresses: Follow fabric-specific instructions, often gentle wash
- Shirts and blouses: Cool iron if needed, check for dry clean only
- T-shirts: Machine wash cold, tumble dry low
The size I ordered doesn’t fit. What should I do?
We provide detailed size charts for each product to help you select the right size. If your item doesn’t fit, you may return it within 15 days of delivery (following our return policy) and reorder the correct size.
Contact Information
How can I contact Morganmai Store?
We’d love to hear from you! Please email our customer service team at [email protected]. Our business address is:
Morganmai Store
41 Riverside Dr
Dundee, GB DD5W 7XR
Morganmai Store
41 Riverside Dr
Dundee, GB DD5W 7XR
How quickly can I expect a response to my inquiry?
We aim to respond to all customer inquiries within 24-48 hours during business days (Monday-Friday). During peak periods, response times may be slightly longer, but we’ll get back to you as soon as possible.
We hope this FAQ has answered your questions about shopping at Morganmai Store. If you need further assistance, don’t hesitate to contact our friendly customer service team. Happy shopping!
– The Morganmai Store Team