At Morganmai Store, we want you to be completely satisfied with your purchase of our elegant women’s fashion. If for any reason you’re not happy with your cardigan, dress, shirt, t-shirt, or blouse, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with tags attached
  • Items must be returned in their original packaging
  • A proof of purchase must be provided

Please note: For hygiene reasons, we cannot accept returns on certain intimate apparel items. If you have any questions about a specific product’s return eligibility, please contact us before purchasing.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the provided shipping label (return shipping costs are the customer’s responsibility)
  5. Receive your refund or exchange once we’ve processed your return

Return/Exchange Request Form Template

Please include this information when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Morganmai Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Quantity: – Reason for return/exchange: For exchanges, please specify: – Desired replacement item: – Size: – Color: I confirm that the item(s) are unworn, unwashed, and in original condition with tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If your Morganmai item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Morganmai Store
41 Riverside Dr, Dundee, GB DD5W 7XR