At Morganmai Store, we’re committed to making your shopping experience as seamless as possible. Below you’ll find all the details about our shipping options and straightforward returns process for our elegant women’s fashion collection.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: We currently cannot ship to some Asian countries and remote regions. Please check at checkout if we deliver to your location.

Returns & Exchanges

We want you to love every Morganmai purchase. If you’re not completely satisfied with your cardigan, dress, shirt, t-shirt, or blouse, we offer a simple returns process.

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • Proof of purchase required

Important: For hygiene reasons, we cannot accept returns on certain intimate apparel items (not currently listed in our menu).

How to Return an Item

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Complete our Return/Exchange Request Form (template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the provided shipping label (return shipping costs are the customer’s responsibility)
  5. Receive your refund or exchange once we’ve processed your return

Return/Exchange Request Form

Please include this information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Morganmai Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Quantity:
  • Reason for return/exchange:

For exchanges, please specify:

  • Desired replacement item:
  • Size:
  • Color:

I confirm that the item(s) are unworn, unwashed, and in original condition with tags attached.

Please advise on next steps.

Best regards,

[Your Full Name]
[Your Contact Information]

Refund Process

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If your Morganmai item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Morganmai Store
41 Riverside Dr, Dundee, GB DD5W 7XR